Shipping policy

Shipping Policy — Kashi Heritage Saree

Last updated: May 2026

Welcome to Kashi Heritage Saree. We are committed to delivering your orders safely, quickly, and efficiently. Please read our shipping policy carefully before placing an order.

1. Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • Customized, handwoven, or made-to-order sarees may require additional processing time. Estimated timelines will be shared on the product page or via email/WhatsApp.

2. Shipping Coverage

We currently ship across:

  • India

  • Selected international destinations

If your country is unavailable during checkout, please contact our support team for assistance.

3. Estimated Delivery Time

Domestic Shipping (India)

  • Standard Delivery: 3–7 business days

  • Remote locations may take longer depending on courier availability.

International Shipping

  • Estimated delivery: 7–15 business days

  • Delivery timelines may vary due to customs clearance and local courier services.

4. Shipping Charges

Within India

  • Free shipping on prepaid orders above ₹2,999.

  • A nominal shipping fee may apply to orders below the minimum threshold.

International Orders

  • Shipping charges are calculated at checkout based on destination, weight, and courier rates.

5. Order Tracking

Once your order is shipped, you will receive:

  • A shipping confirmation email/SMS

  • Tracking details and courier information

Customers can track their orders using the provided tracking link.

6. Delays & Exceptions

While we strive for timely delivery, delays may occur due to:

  • Weather conditions

  • Festivals or peak sale periods

  • Courier disruptions

  • Customs processing for international orders

Kashi Heritage Saree Support

7. Incorrect Address & Failed Delivery

Please ensure your shipping address and contact details are accurate.

  • Orders returned due to incorrect/incomplete addresses may incur re-shipping charges.

  • We are not responsible for delays caused by incorrect customer information.

8. Damaged or Missing Packages

If your package arrives damaged or appears tampered with:

  • Record an unboxing video immediately

  • Contact us within 48 hours of delivery

  • Share your order number and supporting images/videos

Claims submitted without proof may not be eligible for resolution.

9. Customs, Duties & Taxes (International Orders)

International customers are responsible for:

  • Import duties

  • Customs charges

  • Local taxes imposed by their country

These charges are not included in the product or shipping price unless explicitly stated.

10. Contact Us

For shipping-related queries, contact:

Kashi Heritage Saree
Email: support@kashiheritagesaree.com
Phone/WhatsApp: +91-XXXXXXXXXX

We appreciate your trust in Kashi Heritage Saree and look forward to serving you with timeless Banarasi elegance.